VFM Services provides outsourced claims handling services to leading insurers assessing the risk in household, motor and travel claims. VFM is responsible for introducing the term "Conversation Management" to the commercial world designing and developing the ground breaking New ERA screening process. VFM Services is accepted as the experts in volume fraud consultancy and has been achieving major success across a wide range of organisations which form its client base. VFM Services offer a dual training initiative in conversation management used to combat fraud in the insurance sector, consisting of VFM''s New ERA course and an Accredited Counter Fraud Technicain (ACFTech) course and qualification. Both are accredited by the Counter Fraud Professional Accreditation Board (CFPAB).

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