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CBCS CREDIT CONTROL Cash is King... Or so they say and in this economic climate, never has this been so important. There are two contrasting issues, when a business looks at whether to contract with an external collection company. The first is the need for cash: Can they deliver and or improve our own cash collection success? The second is; will I lose my customers if I use a collection company? The first question is dependant on the condition of your aged debt. Do you have a large amount of uncollected overdue debt and are your own collection methods failing to get the cash in? The second is dependant on the approach the collection company uses to get the cash in. We have a variety of collection, sales ledger and credit management services available to help you. Prompt Cash On-line If you wish to submit a debtor or debts for collection now, please click on the on-line form on our website. We use a 3 stage letter cycle to chase your debt. The FIRST letter a gentle polite reminder, the SECOND issued 7 days later, a polite reminder, but with the suggestion that failure to pay could lead to unspecified action and the THIRD letter, the final reminder again after 7 days, giving a deadline for payment, against which further action will be taken if payment is not received. Our letters are designed to be informative, but polite. Accuracy is paramount and we will tailor are letter content and length of cycle to your precise requirements. If your debtor contacts us following our letter, our trained collectors will respond politely and professionally. These are your customers and we want them to stay that way. Of course, if queries are preventing payment then it is essential they are highlighted so they can be resolved. We will pass on any query to you directly to allow you to reconcile and then if the account remains unpaid, the collection process can start again. Irrespective of status, weekly status reports will remind you who h...
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