NewVoiceMediaBelvedere, Basing View
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NewVoiceMedia developed its solution, ContactWorld, to provide contact centre technology as a true cloud service over the Internet, similar to the business models of Amazon, Google and Salesforce. NewVoiceMedia clients benefit from enterprise class contact centre functionality, at a fraction of the cost of traditional systems. NewVoiceMedia invests in a network which delivers calls via the existing telephone infrastructure - maintaining high line quality. In addition, NewVoiceMedia uses the internet to pass along previously collected information that relates the caller to your agent via a ?screen-pop? to provide details on the caller. NewVoiceMedia clients range from small businesses with only a few people taking calls through to large corporations multi-site contact centres and hundreds of agents. There are no specific hardware requirements to implement ContactWorld: Calls are managed via a telephone and an internet-connected PC. All support, upgrades and maintenance are covered in the monthly subscription fee. Users can be added or removed easily with your business demands.
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