Samarind has provided dedicated IT support services to companies throughout Chester, north Wales, and across the UK for 25 years. We have an outstanding reputation for excellent customer satisfaction and value for money.
All computer networks require monitoring and regular maintenance in order to continue operating correctly. Samarind provides the best all-round IT support services to its clients in order to mitigate breakdowns, rather than just fixing them after the event ? prevention is the key!
We have invested in state-of-the-art technology that continuously monitors the health of servers and other key IT equipment, and reports any potential issues directly to our dedicated IT support team. Any potential problems can be identified and avoided, which significantly increases the uptime of your critical IT systems and provides greater business continuity.
Preliminary health check
Every new Samarind IT support customer benefits from a detailed health check of their IT systems so that we can better serve your needs from the outset. We create a detailed network diagram for our reference at the beginning of your support contract, to ensure our professional IT support team has complete visibility of all of your systems.
If we identify any areas of concern we will highlight these and if necessary make recommendations for improvement.
Support service types
Samarind operates a range of IT support services, which are tailored to suit your business requirements. Each type/level of service provides remote monitoring and a guaranteed service level agreement as standard, giving you assurance that your IT systems are fully protected.
We can provide a range of additional services, such as:-
Regular engineer visits to help with minor changes, user queries and training for both administrator and desktop users;
Off-site backup solutions;
Domain name management;
We are flexible enough to meet a wider ran...