Ref No. B180243

Orchard Business Solutions Ltd

Unit D
GU15 3AJ

Tel: 01276 686250

I am pleased to have the opportunity to give you a little more information about our company, the services we offer, and how we may be of help to your business. We tailor our services to specifically meet the needs of each of our Clients. We understand that each business is different from the next , requiring it''s own particular approach, and that it is paramount we project the best possible image for the company as the first point of contact. We offer a very flexible service whereby we do not necessarily handle all calls on behalf of our clients. In many instances we act as a safety net and answer only calls that are not responded to within a certain number of rings. Purely to stop them from going to answer machine. We find that our clients enjoy the fact that we can be used as a switch on / switch off service to cover either busy periods or holidays / sickness etc. Alternatively we offer a more traditional service whereby we handle all calls on behalf of our clients, in either case we take the time to fully understand the business of our clients so that we are able to provide a seamless service and maximise your sales / aftercare service With regard to inbound call enquiries, stats show that 85% of callers hang up when they reach a voicemail and secondly 78% will never call a business again if the call is not answered first time. Clearly it is paramount with this in mind that all incoming calls are handled personally to avoid a missed call turning into the all too familiar missed business opportunity. Incoming calls are handled efficiently and professionally at all times, messages are taken and forwarded via email and urgent calls can be forwarded if necessary. In addition to this we offer a bespoke service by which we are able to convert incoming new business enquiries into Sales Appts / Leads for your business throughout the year. We look forward to hearing from you soon and will be happy to give you a no obligation quotation.

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