Chris Fox Norwich4 pillars accelerating business success 1. BUSINESS INNOVATION - Developing a competitive edge and true points of difference - How to ensure it becomes a habit - Innovation cuts across processes, productivity, services and products - Searching for game changing ideas - Great examples of innovation around the world 2. CUSTOMER EXPERIENCE - Building a brand that has a clear promise to customers - Developing experiences that keep customers coming back for more - Considering every interaction between your brand and your customers - How to drive value, reduce costs and build competitive advantages - Great examples of how businesses are using relationships to drive growth 3. ENTREPRENEURIAL SPIRIT - The greatest risk is taking no risk at all in search for sales growth - The nuts and bolts of buying and selling products and services to make a profit - Avoiding red tape and inefficient processes - Embracing the digital revolution and new technologies - Great examples and what sets them apart 4. DEVELOPING LEADERS - Creating a vision and galvanising your team - Investing in your people from recruitment to retention - Removing bad apples from the barrel - Different leadership styles and when to apply them - Great examples of successful leaders
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