Automatic Call Distribution uk (ACD), Predictive Dialling and Blending, Interactive Voice Response, Voice Mail, Call Recording, Online E-Mail Management, Web Call Back, Web Chat, Web Collaboration, SMS (Short Message Service) Text Messaging, SMS to Email, Email to SMS, Browser Based Scripting, Customer Relationship Management (CRM), Computer Telephony Integration (CTI), Workforce Management, Wallboard Messaging Systems, Voice Over IP (VoIP)Unit 9 - Dunley Hill Court
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