Reference Number. 84827
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Kimera Communications

1 Moor Park Road
Didsbury
Lancashire
M20 5PF
Tel: Click Here for Phone Number
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Kimera Communications deliver Hosted Contact/Call Centre and Telecoms Cost Management Solutions to the SME and Corporate market. Hosted Contact/Call Centre: Our solutions provide a cost-effective way to obtain a hosted contact centre with minimum start up costs. All your contact centre voice & data technology requirements (including IVR, CTI, voice recording) are all included within the service. The hosted contact centre will maintain and upgrade your contact centre systems and applications, as well as the IP connections to them. Hosted Telephone System : Hosted telephone services (IPPBX) replace expensive phone systems, installation, handsets, network and numbers with a simple, cost-efficient alternative. Our hosted solution is available to use as a service on a monthly subscription basis. Each user is provided with a pre-configured handset which just needs to be plugged into your business grade broadband or office network to allow them to access features such as inbound and outbound calling, call transfer, call hold, voicemail and more. The solution lets you share a number of incoming phone lines among a larger number of extensions, so it''s not necessary to pay for a separate line for every office employee or workstation, which saves money. Contact/Call Centre & Telephone System Disaster Recovery : Every business needs to plan for outages and indeed any scenario where downtime due to system failure will seriously affect your business. This is an area where hosting offers a strategic advantage over traditional CPE practices. Using the hosted model agents and staff will still be connected to the technology platform and necessary applications when the unexpected happens. A hosted solution also offers the flexibility to switch staff from working at one location to another within a matter of minutes. This eliminates the cost of building and maintaining a Disaster Recovery site from which to handle calls in an emergency. Telecoms Cost Manage...

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