With many years'' experience in the banking and financial services industry, Equity Advice provides specialist advice to homeowners over 55 who wish to release some of the cash they have tied up within their homes. Established in Gloucester in 2007, the new office located in Kingskerswell (Newton Abbot) has been set up to look after the needs of the South West.
Quality Advice is built on trust, and Equity Advice have established an award winning reputation for delivering on their commitment to clients. The core parts of this ''service charter'' are:
- Clear and detailed information: From the information documents provided after an enquiry, through to the comprehensive written report prepared for each customer, ensuring the explanations are clear and accurate. Large print reports for clients who may be ''sight impaired''.
- Treating Customers fairly: Regularly seek customer''s comments and suggestions to ensure service remains at a high quality throughout.
- Personal Relationship building: Highly experienced staff take pride in knowing the clients, and encourage customers to keep asking questions.
- Family Involvement: Taking an equity release product can provide comfort, luxury or essential provision, but customers are encouraged to involve their family in these choices. Equity Advice can provide additional information to family members to ensure any action taken has the benefit of different input. Sometimes a customer doesn''t wish to involve the family and Equity Advice strictly adhere to customers privacy in this event.